ios - Many customers interacting with one support phone, via one Twilio number -


need suggestions in solving problem.

i'm attempting duplicate i’ve observed in nordstrom twilio sms/mms showcase example on twilio web site. it’s cool. want build server/client app work twilio sms allow me interact, through twilio, multiple customers except, in case, i’m 1 person company. situation includes multiple customer numbers, 1 twilio intermediary number, , 1 customer service mobile phone (me) handling customer requests. i’d view , interact in threaded message conversations identical ios messages app.

from twilio short video , write up, looks phone app standard ios messages app. however, not appear possible. seems both custom phone app , custom server app required handle logic , routing of messages in , out. i’m wanting have single published sms number sms callers can directly make request through 1 published sms number.

any suggestions on how approach in simpler way? use pool of twilio numbers , assign 1 conversation request needed, in case, i’d persistent connection number customer months or more.

twilio developer evangelist here.

you can achieve using 1 twilio number. want build application can receive , send messages end users with.

you can create threads each user sorting messages number sent to/from (that is, messages user have number from number, messages user have number to number).

i've been working on web application produces simple sms app twilio number, can find source code on github here: https://github.com/philnash/sms-messages-app

let me know if helps @ all.


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